Main Comtent Skiped

Laws/Rules/Policies/Circulars/Guidelines/Notifications related to National Cleanliness Strategy

Laws, regulations

Self-motivated guidance

Right to Information (Regarding Filing and Disposal of Complaints) Regulations, 2011

Right to Information (Publication and Dissemination of Information) Regulations 2010

Right to Information (Retention and Management of Information) Regulations 2010

Right to Information (Access to Information) Rules, 2009

Right to Information Act, 2009

Policies and Guidelines

1. Designation of Ministry/Department and Organizational Focal Points for receiving and redressal of complaints.

2. Formulation of Ministry/Department and Organization wise easy strategies for receiving and redressal of grievances and future review.

3. Regarding receiving and settling complaints and taking appropriate action and sending updated information to the Cabinet Department.

4. Taking action related to receipt and settlement of complaints.

5. Guidelines on Grievance Redressal Mechanism, 2015